Privacy Policy & Terms

Privacy Policy for Refined Wellness and Physical Therapy LLC
Effective Date: 10/11/2024
Introduction
At Refined Wellness and Physical Therapy LLC (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.refinedwellnesspt.com (the “Site”) and utilize our physical therapy and wellness services.
Information We Collect
We may collect the following types of information:

  1. Personal Information: This includes your name, email address, phone number, and any other information you provide when filling out forms on our Site or during your visit to our clinic.

  2. Health Information: As a healthcare provider, we may collect health-related information necessary for providing services. This is done in compliance with HIPAA regulations.

  3. Usage Data: We may collect information about how you access and use our Site, including your IP address, browser type, and the pages you visit.

How We Use Your Information
We may use the information we collect for various purposes, including:

  • To provide and maintain our services

  • To communicate with you, including responding to your inquiries

  • To improve our Site and services

  • To comply with legal obligations

Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following situations:

  • With Healthcare Providers: To coordinate your care and treatment.

  • With Service Providers: We may engage third-party companies to assist us in providing our services, such as billing and IT services.

  • As Required by Law: We may disclose your information to comply with legal obligations or respond to valid requests from public authorities.

    No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Rights
In accordance with Massachusetts law, you have the right to:

  • Access and correct your personal information.

  • Request the deletion of your personal information.

  • Opt out of receiving marketing communications.

To exercise these rights, please contact us at dpt@refinedwellnesspt.com.
Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Refined Wellness and Physical Therapy LLC
22 Corey St., Suite 303, Melrose, MA 02176
dpt@refinedwellnesspt.com
617-398-0007

Terms and Conditions for SMS Communication
By opting in to receive SMS communications from Refined Wellness and Physical Therapy LLC ("we," "us," or "our"), you agree to the following terms and conditions:
Product Description

  • By providing your mobile phone number, you consent to receive SMS messages from Refined Wellness and Physical Therapy LLC related to appointment reminders, account notifications, check-ins regarding your response to treatment and progressions, and any relevant information.

Message Frequency (select one option from the samples below that aligns with your expected message volume).

  • Message frequency may vary.

Message and Data Rates

  • Standard message and data rates may apply depending on your carrier.

Opting Out

  • You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.

Help and Support

  • If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at dpt@refinedwellnesspt.com.

Privacy Policy

  • Your phone number will be handled in accordance with our Privacy Policy, we do not sell or share your phone number with third parties except as required by law.